Privacy Policy

Last Updated: December 26, 2024

1. Introduction

GrapplersHub LLC ("GrapplersHub," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and services (collectively, the "Services").

We are headquartered in Connecticut, United States, and this Privacy Policy is designed to comply with applicable federal and state privacy laws, including the Connecticut Data Privacy Act (CTDPA), effective July 1, 2023.

By using our Services, you consent to the data practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

2.1 Personal Information You Provide

We collect information you voluntarily provide when you:

  • Create an account: Name, email address, phone number, date of birth, profile photo
  • Complete your profile: Training experience, belt rank, certifications, bio, location
  • Make purchases: Billing address, payment information (processed by third-party payment processors)
  • Book classes: Scheduling preferences, training goals, medical conditions relevant to training
  • Communicate with us: Messages, feedback, support requests
  • Apply as a coach: Professional qualifications, certifications, insurance information, background check consent

2.2 Information Collected Automatically

When you access our Services, we automatically collect:

  • Device information: IP address, browser type, operating system, device identifiers
  • Usage data: Pages visited, features used, time spent, click patterns
  • Location data: General location based on IP address; precise location if you enable location services
  • Cookies and tracking technologies: See Section 7 for details

2.3 Information from Third Parties

We may receive information about you from:

  • Social media platforms when you connect your account
  • Payment processors regarding transaction status
  • Background check services for coach verification
  • Marketing partners and analytics providers

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Services
  • Process transactions and send related information
  • Connect students with coaches and clubs
  • Send administrative information, updates, and security alerts
  • Respond to your comments, questions, and support requests
  • Send promotional communications (with your consent)
  • Monitor and analyze usage trends and preferences
  • Detect, prevent, and address technical issues and fraud
  • Comply with legal obligations
  • Enforce our Terms of Service

Under the Connecticut Data Privacy Act, we process your personal data based on: (1) your consent, (2) contractual necessity, (3) legal obligations, or (4) our legitimate business interests.

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 With Other Users

Your profile information, reviews, and training history may be visible to other users as necessary for the Services to function (e.g., coaches can see student profiles when bookings are made).

4.2 With Service Providers

We share information with third-party vendors who perform services on our behalf, including:

  • Payment processing (Stripe, PayPal)
  • Cloud hosting and storage (AWS, Google Cloud)
  • Email and communication services
  • Analytics and performance monitoring
  • Customer support tools
  • Background check services

4.3 For Legal Reasons

We may disclose your information if required by law or if we believe disclosure is necessary to:

  • Comply with legal process or government requests
  • Enforce our Terms of Service
  • Protect our rights, privacy, safety, or property
  • Protect against legal liability

4.4 Business Transfers

If GrapplersHub is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or uses of your personal information.

5. Your Privacy Rights Under Connecticut Law

Under the Connecticut Data Privacy Act (CTDPA), Connecticut residents have the following rights:

Your Rights Include:

  • Right to Know: Confirm whether we are processing your personal data and access that data
  • Right to Correct: Correct inaccuracies in your personal data
  • Right to Delete: Delete personal data you have provided or we have obtained
  • Right to Portability: Obtain a copy of your personal data in a portable format
  • Right to Opt Out: Opt out of targeted advertising, sale of personal data, or profiling

How to Exercise Your Rights: To exercise any of these rights, please contact us at privacy@grapplershub.com or call (860) 555-0123. We will respond to your request within 45 days as required by the CTDPA.

Verification: We may need to verify your identity before processing your request. We will not discriminate against you for exercising your privacy rights.

Appeals: If we decline your request, you have the right to appeal. We will respond to appeals within 60 days. If your appeal is denied, you may contact the Connecticut Attorney General.

6. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our Services to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Maintain business records as required by Connecticut law

When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law or for legitimate business purposes.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your use of our Services. Types of cookies we use include:

  • Essential cookies: Required for the Services to function properly
  • Analytics cookies: Help us understand how users interact with our Services
  • Preference cookies: Remember your settings and preferences
  • Marketing cookies: Used to deliver relevant advertisements

Your Choices: You can control cookies through your browser settings. You can also opt out of targeted advertising by visiting:

  • Network Advertising Initiative: www.networkadvertising.org/choices
  • Digital Advertising Alliance: www.aboutads.info/choices

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

  • Encryption of data in transit and at rest
  • Regular security assessments and penetration testing
  • Access controls and authentication requirements
  • Employee training on data protection
  • Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

9. Children's Privacy

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

For users between 13 and 18 years of age, parental consent is required to use our Services. Parents can review, delete, or refuse further collection of their child's information by contacting us.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country.

When we transfer personal data internationally, we implement appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy and applicable law.

11. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party sites you visit.

12. Do Not Track Signals

Some browsers have a "Do Not Track" feature that signals to websites that you do not want your online activity tracked. Our Services currently do not respond to Do Not Track signals. However, you can opt out of certain tracking as described in Section 7.

13. Sensitive Personal Data

Under the CTDPA, "sensitive data" includes data revealing racial or ethnic origin, religious beliefs, health information, sexual orientation, citizenship status, genetic or biometric data, and precise geolocation.

We only collect sensitive data with your explicit consent and for specific purposes related to our Services (e.g., health information relevant to training safety). You may withdraw consent at any time.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the new Privacy Policy on this page
  • Updating the "Last Updated" date
  • Sending you an email notification (for material changes)

Your continued use of the Services after any changes indicates your acceptance of the updated Privacy Policy.

15. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

GrapplersHub LLC

Privacy Officer

Connecticut, United States

Email: privacy@grapplershub.com

Phone: (860) 555-0123

You may also contact the Connecticut Attorney General's Office if you have concerns about our privacy practices:

Office of the Attorney General

165 Capitol Avenue

Hartford, CT 06106

Phone: (860) 808-5318

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